1. About Our Products
Q1: What type of women’s clothing do you offer?
We offer a wide range of stylish and high-quality women’s clothing, including dresses, tops, skirts, pants, outerwear, and accessories.
Q2: Are your products true to size?
Our products follow standard sizing, but sizes may vary by style. We recommend checking our size chart on the product page before placing an order.
Q3: Do you offer plus-size clothing?
Yes! We provide a variety of sizes, including plus-size options. Please refer to the size guide for details.
2. Orders & Payments
Q4: How can I place an order?
You can browse our website, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
Q5: What payment methods do you accept?
We accept multiple payment methods, including:
- Credit & Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Bank Transfers
Q6: Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of purchase. Please contact us at xinhangtrading@gmail.com as soon as possible.
3. Shipping & Delivery
Q7: Do you offer international shipping?
Yes, we provide worldwide shipping. Shipping costs and delivery times vary based on location.
Q8: How long does shipping take?
- Domestic Orders (China): 3-7 business days
- International Orders: 7-20 business days (depending on the destination)
Q9: How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on the courier’s website.
4. Returns & Exchanges
Q10: What is your return policy?
We accept returns within 14 days of receiving your order. Items must be unused, in their original packaging, and with tags attached.
Q11: How do I request a return or exchange?
To start a return or exchange, contact us at xinhangtrading@gmail.com with your order number and reason for return. We will provide further instructions.
Q12: Do you offer free returns?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
5. Customer Support
Q13: How can I contact customer support?
You can reach us via:
📧 Email: xinhangtrading@gmail.com
📞 Phone: 15396278819
Q14: What are your customer service hours?
Our team is available Monday – Friday, 9:00 AM – 6:00 PM (China Standard Time).
6. Discounts & Promotions
Q15: Do you offer discounts for bulk orders?
Yes! We provide special discounts for bulk purchases. Contact us at xinhangtrading@gmail.com for more details.
Q16: How can I stay updated on promotions?
Subscribe to our newsletter and follow us on social media to receive the latest updates on sales and new arrivals.